If you are not completely satisfied with your purchase for any reason, simply return it within 30 days for a replacement or a refund (less shipping charges). You must request a RA # (Return Authorization #) from Customer Service prior to returning the item. Package received without an RA # may be returned to sender and will delay your refund process.
Items purchased with the “Free Shipping" option will be charged a minimum of $6.95 for shipping/handling expenses. Returned items are subject to a 20% restocking fee.
Please mail your package in a prepaid, insured, traceable method to the address below:
IMPORTANT NOTE:
The item must be addressed to NEW IMPRESSIONS USA, INC Packages addressed to Pens And Leather may be returned.
NEW IMPRESSIONS USA, INC.
RA #
1835 E Hallandale Bch Blvd. # 193
Hallandale Beach, FL 33009
Note: Our return policy excludes:
- Special Orders
- Engraved Items
- Corporate Orders
- Limited Editions where a factory seal on the packaging has been broken by customer
- Any merchandise that was purchased new/unused and then used, including fountain pens that have been inked
How to report damaged items during shipping?
If the item was damaged during shipping, please notify us within 3 business days by writing to: customerservice@pensandleather.com
Disclaimer
Pens And Leather.com reserves the right, at its discretion, to change, modify, add, or remove portions of this Shipping and Return Policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Return Policy will mean that you accept those changes.