Frequently Asked Questions
To provide faster online help, we have attached a list of frequently asked questions. If you still don't find what you are looking for, click here to e-mail us at: [email protected] and we'll be happy to assist you.
Q: How Can I Track My Order?
A: You will receive a shipping confirmation email to the address you provided at checkout with a link to track your shipment. You may also view your tracking information after placing an online order by logging into your account on our website then select My Orders. If you are unable to see your tracking information within 2 business days of placing your order, please Contact Us.
Q: I can't find a product I'm looking for. How can I search for it?
A: A search feature is located on the top navigation bar of every page. You can search using the product name or item number, that we have online.
Q: Where can I find more information on Fountain, Rollerball, Ballpoint Pens and Pencils?
A: We have put together a helpful short list of all the different Writing Modes that are currently available on the market. If you don't find the information you are looking for or if you have additional questions please Email Us.
Q: How do I return or exchange something?
A: Please visit our Return Policy page for detailed information about returning or exchanging a product with PensAndLeather. For questions about the status of a return/exchange please email Customer Service, remember to include your order number for a quick respond.
Q: Is online ordering really secure?
A: Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. PensAndLeather's servers use Secure Sockets Layer (SSL), an encryption technology that works with most of todays browsers. Only PensAndLeather can read the encrypted information sent to us.
Q: Which credit cards do you accept?
A: We accept Visa, MasterCard, American Express and Discover. You can also pay with your PayPal and Amazon account.
Q: Who do I contact for corporate orders?
A: Your corporate logo or custom engraving can be the perfect touch on a fine writing instrument. Find out more about our Corporate Gift Program, contact our corporate sales manager at 561.291.7071 write us an email on our Contact Us page.
Q: Does PensAndLeather have a mailing list?
A: You can sign up on our Preferred Customer E-List to receive regular updates on our latest products, sales, and upcoming events..